Refund policy

Return & Refund Policy

At Oversized Hoodies, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Our Return & Refund Policy lasts 30 days from the date you receive your item.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in the original packaging with all tags attached.
  • Proof of purchase (order number or email receipt) is required.

Non-Returnable Items:

  • Custom or personalized orders (unless defective/damaged upon arrival).
  • Gift cards.
  • Final sale items.

2. Damaged, Defective, or Incorrect Orders

Because our hoodies are made on demand, we strictly inspect every item before dispatch. However, if your package arrives damaged, defective, or with the wrong size/design:

  1. Email us at support@oversizedhoodies.us within 7 days of delivery.
  2. Include your order number and clear photos/videos showing the issue.
  3. Once verified, we will issue a 100% free replacement or a full refund—you do not need to send the damaged item back in most cases.

3. Return Shipping & Sizing Issues

  • Sizing or Change of Mind: If you ordered the wrong size or changed your mind, you can return the product within 30 days. Customers are responsible for paying the return shipping costs.
  • Defective or Store Errors: If the return is due to our error (defective product or wrong item sent), we will provide a pre-paid return label or process a direct reshipment free of charge.

Note: Original shipping fees are non-refundable.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@oversizedhoodies.us with your Order Number and reason for return.
  2. Our team will review your request and provide you with return authorization and instructions.
  3. Pack the item securely and ship it to our US fulfillment center:

US Return Center:

Oversized Hoodies

4730 Littlejohn St,
Baldwin Park, CA 91706
United States

Do not send your purchase back without contacting us first, as unauthorized returns cannot be processed.

5. Refunds & Processing Time

  • Once your return is received and inspected at our US center, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 3 – 5 business days.
  • Depending on your card issuer or bank, it may take additional time for the credit to officially post to your account.

6. Order Cancellations

Orders can only be canceled or modified within 12 hours of placement. After 12 hours, the order moves into our automated printing and fulfillment process and cannot be canceled.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us:

  • Email: support@oversizedhoodies.us
  • Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)