Refund policy

Oversized Hoodies US – Return & Refund Policy

1. Return Window We want you to love your oversized fit. If you are not completely satisfied with your purchase, we offer a 30-day return policy. You have 30 calendar days from the date your package is delivered to request a return or exchange.

2. Return Eligibility To be eligible for a return and full refund, your item must be in the exact condition you received it:

  • Condition: Unworn, unwashed, unaltered, and free of stains, odor, perfume, or pet hair.
  • Packaging: Must have all original tags attached and remain in the original brand packaging.
  • Proof of Purchase: A valid order number or receipt must be provided.

3. Non-Returnable & Final Sale Items Certain items cannot be returned or refunded:

  • Items marked as "Final Sale," "Clearance," or purchased during special liquidation events.
  • Gift cards.
  • Customized or personalized hoodies.

4. How to Initiate a Return

  • Step 1: Email our support team at teamoversizedhoodies@gmail.com with your order number, photo of the item, and the reason for your return.
  • Step 2: Once approved, our team will send you a Return Authorization Code along with detailed mailing instructions.
  • Step 3: Pack the item securely and ship it back to the provided return address. (Please do not send items back without requesting a return first).

5. Return Shipping Costs

  • Standard Returns: Customers are responsible for paying all return shipping costs. Shipping fees paid on the original order are non-refundable.
  • Defective or Wrong Items: If we sent you the wrong size, color, or a defective item, we will provide a prepaid return label at zero cost to you.

6. Damages & Order Issues Please inspect your order immediately upon delivery. If your oversized hoodie arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at teamoversizedhoodies@gmail.com with clear photos. We will promptly process a free replacement or a full refund.

7. Exchanges The fastest way to secure a different size or color is to request a return for your original purchase. Once your return is accepted, you can make a separate purchase for the new item.

8. Refund Processing Time Once your return is received and inspected at our warehouse, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: Will be credited back to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 5 to 7 business days.
  • Delayed Refunds: If you haven’t received your refund after 7 business days, please check with your credit card company or bank, as processing times may vary before a refund officially posts.

9. International Returns International customers are eligible for returns under the same 30-day policy. Customers are responsible for all return shipping fees, customs duties, and import taxes, which are non-refundable. You must email teamoversizedhoodies@gmail.com before returning any international item to receive authorization and customs clearance instructions.